Return policy

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return policy of shop.egyantiques.com

 

We hope you like what you ordered! But in case you are not 100% satisfied, we provide returns very easily.

Products shipped by shop.egyantiques.com can be returned within 15 days of receipt of shipment in most cases.

Terms of return and exchange
If you receive damaged/defective/wrong products, please contact shop.egyantiques.com customer service for assistance as soon as possible.
1. Replacing one piece with another one only.
2. Returned products must be unused and with the original package, and we do not accept returns for used, damaged or washed products.
3. The following products cannot be returned or exchanged: pottery, pet supplies, bags.
4.Products marked “non-returnable”, “surprise sale” and “promotional product cannot be returned”, as well as free gifts, cannot be returned or exchanged.

  • Important note
    1.We do not accept items returned without a proper return request.
    2. Please double check your return order and products before we ship them out. We will not be responsible for returns of products not from shop.egyantiques.com.
    3. If the quantity of the products to be returned does not match the actual quantity returned, the courier may refuse to receive the products.
    4. Shipping charges are deducted from the total order.
Refunds

 

recovery method
Your order will be processed within 5 days once we receive your return parcel. The amount will be refunded to the original payment account.

recovery process time

Recovery time Recovery method
1-30 business days gift card shop.egyantiques.com
7-15 working days (COD)
7-15 business days Credit/Debit Card

note:

1.Refund is only for returned items, other charges like insurance, shipping fee, COD service fee are not refundable.
Note: If you have a problem with the return, please contact customer service within 15 days of placing your order.